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The Quality of Care Matters

Quality Care

The care quality commission has been doing the rounds of care homes, and has made some positive findings. Seems that there are more good quality providers, and that has to be good news. There is still much to be done though.

 

QUALITY CARE STANDARDS

Health and Social care standards

Health and Social care standards

The Care Quality Commission (CQC), as the independent regulator of health and adult social care in England works to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and they also encourage care services to improve.

The CQC monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety and publishes their findings, including performance ratings to help people choose care.

To find the best providers, and sometimes the worst – they visit providers of personal care, support at home and supported living services to find out what is being done, delivered and the effect it has on people in their care.

Often when they find outstanding centres, it is based on the fact that they are using creative and innovative methods of encouraging people to express their views and make choices about their care. The centres who demonstrate a strong commitment to promoting people’s independence, and to driving positive lives also score well.

 

LEARNING LESSONS ON CARE

Extra special care

Extra special care

It may seem obvious, but the best care homes and residential homes develop care plans which take into account people’s history, family relationships and religious and cultural needs.

The best centres recognise people’s past achievements, before they entered care, they engage with their interests and encourage them. In these centres staff go the extra mile to make sure the needs of service users are met. At the heart of the CQC vision is the fact that everybody has a right to good care.

In an industry which can often draw negative attention focused on poor care, it is important to recognise where care is good and to celebrate the services that are getting it right. Some care providers do things well through innovative ways of working or by doing the basics well.

Others can learn from them and solutions should be shared across the system. There are so many innovations, new techniques, new thinking and ways of doing things, that the best carers are those able to ensure they know what is going on, and of how to fit that into their own homes and care home management systems.

 

STATE OF CARE

The most recent CQC State of Care report has shown that there is considerable variety in the quality of care provided in England. Perhaps one of the most interesting observations is that the best centres are those which are looking to learn, and which acknowledge there is always room for improvement. See the full report here http://www.cqc.org.uk/sites/default/files/20170420_celebratinggoodcare2017.pdf

They care or residential homes are often proactive, seeking feedback on their services and learning from concerns and complaints. The CQC report includes a collection of short case studies illustrating some of the qualities shown by care providers that are rated good or outstanding overall. It also shares the views of some people responsible for care quality and what they do to drive improvement.

They found that good leadership is a central part of improvement, and that improvements in the quality of care people are receiving are happening despite tight financial constraints and increased demand across the sectors.

Also important is the way care services in an area work together, as well as how they adopt new technology and innovations, such as news delivery and discussion groups.

What do you think? Does your company innovate explore and share good practice? Are you thought leaders when it comes to care giving and nursing? Let us know what you think, we would love to hear from you.